The Luxe Package

 

• 14+ days before Carnival – Eligible for 50% refund.

• 7–13 days before Carnival – Eligible for 25% refund.

• Refunds are processed within 7–10 business days of cancellation approval.

• Less than 7 days before Carnival – No refund.

• No-shows will not be refunded or rescheduled.

• You may request one (1) reschedule at least 7 days prior to your appointment.

• Rescheduling is based on availability and cannot be guaranteed during Carnival week.

• Clients arriving more than 15 minutes late may forfeit their appointment without refund.

• Please arrive early and allow extra time for traffic and costume prep delays.

• Arrive with a clean face for makeup services.

• Bring all costume items and accessories you need help with.

• You are responsible for securely labeling items placed in storage.

We reserve the right to capture and share behind-the-scenes and final media for promotional use unless otherwise requested in writing before your appointment.

• Light refreshments and drinks are included in this package.

• Access to lounge amenities (storage, dressing assistance, client parking) is valid only on the day of your appointment.

In the event of natural disasters, severe weather, government shutdowns, health emergencies, or any unforeseen circumstances beyond our control that impact our ability to safely operate:

• We will notify all clients immediately.

• You will be issued a partial refund or the option to reschedule, depending on the situation and service interruption.

• We are not responsible for travel delays, band changes, or Carnival postponements.

• Add-ons (extra photos, reels, touch-ups, etc.) must be paid for in advance or at time of service.

• Subject to availability and cannot be guaranteed without prior booking.